Privacy Policy

E-Commerce Print Prep

Last Updated: February 12, 2026

Introduction

E-Commerce Print Prep (“we,” “our,” or “us”) provides prepress and production data services for printing and fulfillment teams (including UV flatbed workflows). This Privacy Policy explains how we collect, use, protect, and handle information when you use our services and website.

Our core principle: we collect only the minimum data necessary to process production files. We do not need, request, or use your customers’ contact/shipping/payment details. If any customer-identifying information appears inside personalization fields because it is printed on the product, we process only what is necessary to generate the requested output.

Roles (Controller / Processor)

  • For your business/contact information, we act as the data controller.
  • For order-related production data you provide (order lists, personalization fields, artwork), we generally act as a service provider / processor on your behalf, following your instructions.

1. Information We Collect

1.1 Client Business Information

When you sign up or work with us, we may collect:

  • Company name and contact person name
  • Business email address
  • Phone number (optional)
  • Billing information needed for invoicing (note: payment card details are handled by payment providers, not stored by us)
  • Estimated order volume

1.2 Order Processing Data

To process your production files, we may collect:

  • Order identifiers: Order IDs, SKUs, quantities
  • Personalization data: text, images, and instructions needed to generate the printed result
  • Artwork files: design templates, illustration libraries, and product images you provide
  • Technical specifications: jig dimensions, printer/layout rules, bleed/margins, color profiles (when supplied)

1.3 What We Do NOT Collect

We deliberately do not collect or require:

  • Your customers’ email addresses
  • Your customers’ phone numbers
  • Shipping or billing addresses
  • Payment information or credit card details
  • Any customer contact/identity data beyond what is necessary for personalization printed on the product

1.4 Website Usage Data

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Pages visited and time spent on site
  • Referring website (if any)
  • Device and operating system information

We use this data only to operate and improve the website and service quality.

2. How We Use Information

2.1 Service Delivery

We use collected information to:

  • Process production data (match artwork, apply personalizations, create batches)
  • Generate print-ready deliverables (e.g., PDFs and Table Maps or equivalent production manifests)
  • Create gift messages/inserts when requested and when the content is provided by you
  • Communicate with you about status, issues, and delivery windows
  • Provide support and answer operational questions

2.2 Service Improvement

We may use aggregated, non-identifiable information to:

  • Improve workflows and operational reliability
  • Develop service improvements
  • Analyze performance and quality

2.3 Legal Compliance

We may use or disclose information when required by law or to:

  • Comply with legal obligations or court orders
  • Protect our rights, property, or safety
  • Enforce our Terms of Service

3. How We Protect Information

3.1 Security Measures

We implement reasonable, industry-standard security practices, including:

  • Encryption in transit: file transfers use HTTPS/SSL when supported by the platform
  • Access control: only authorized personnel access client data
  • Secure storage: files stored on password-protected systems; encryption at rest where supported
  • Backups: used as needed to prevent accidental loss during active work

3.2 Data Retention

We follow a retention approach designed to minimize stored data:

  • Active orders: retained during processing (typically 24–72 hours)
  • Completed jobs: retained up to 90 days after delivery, then deleted
  • Artwork libraries: retained for active clients; typically deleted within 30 days after service termination unless otherwise agreed in writing
  • Business records (invoices/accounting): kept as required by Brazilian tax/accounting rules

3.3 No Long-Term Order Database

We do not maintain a long-term database of your orders. Files are processed, delivered, and deleted on a rolling basis according to the retention periods above.

4. Information Sharing

4.1 We Do NOT Sell Your Data

We do not sell, rent, or share your data with third parties for marketing purposes.

4.2 Service Providers

We may use third-party services to deliver the service, such as:

  • File delivery/storage: Dropbox, Google Drive, MEGA, WeTransfer, or similar platforms
  • Communication: Gmail / Google Workspace, WhatsApp
  • Payment processing: PayPal, Stripe, Payoneer (they process payment data directly)
  • Project management: Trello, Asana, Monday (when applicable)
  • Order tooling/integration: ShipStation, Order Desk (when applicable)
  • Other similar tools as required for service delivery

These providers operate under their own terms and privacy practices and may process data in various countries depending on their infrastructure.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government regulation.

5. Your Rights and Choices

5.1 Access and Correction

You may request to:

  • Access the information we hold about your business contact record
  • Correct inaccurate or incomplete information
  • Request deletion, subject to legal retention requirements

5.2 Data Portability

You can request a copy of the business contact information we maintain about your company (e.g., company name, contact name, business email, phone number, invoicing details) in a commonly used format such as CSV or PDF.

5.3 Withdrawal / Termination

You can stop processing by:

  • Canceling the service
  • Requesting deletion (subject to retention requirements)
  • Revoking access to any connected systems you control (e.g., ShipStation, Order Desk), when applicable

5.4 Marketing Communications

We send service-related communications (updates, delivery confirmations). We do not send marketing emails unless you explicitly opt in.

6. Cookies and Tracking

6.1 Website Cookies

Our website may use cookies for:

  • Essential cookies: basic site functionality (forms, preferences)
  • Analytics cookies: to understand site usage (e.g., Google Analytics or similar)

Where required, we show a cookie consent prompt to accept/decline non-essential cookies.

6.2 Managing Cookie Preferences

You can manage cookies by:

  • Using any cookie settings controls available on the website (when provided)
  • Adjusting your browser settings to block/delete cookies
  • Opting out of Google Analytics:
    https://tools.google.com/dlpage/gaoptout

7. International Data Transfers

We operate from Brazil. If you are outside Brazil, your information may be processed in Brazil.

Additionally, some service providers (such as cloud storage) may process data on servers located in other countries (including the United States and EU). We take reasonable measures to ensure data is protected according to this policy regardless of processing location.

7.1 LGPD (Brazil)

We comply with Brazil’s Lei Geral de Proteção de Dados (LGPD – Law 13.709/2018). You may request access, correction, deletion/anonymization, and portability where applicable. Contact: clayton@ecommerceprintprep.com

7.2 GDPR (European Union)

If you are in the EU/EEA, you may have additional GDPR rights, including the right to object to processing and to lodge a complaint with a supervisory authority.

For transfers, we rely on one or more of the following where applicable:

  • Necessity for contract performance
  • Your instructions/consent where required
  • Appropriate contractual safeguards with vendors when required (e.g., SCCs)

8. Children’s Privacy

Our services are intended for businesses and are not directed to individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy with a new “Last Updated” date. For material changes, we may notify you by email.

10. Data Breach Notification

If a data breach affects your information, we will:

  • Notify you without undue delay and, where feasible, within 72 hours of becoming aware
  • Share what happened, what data may be affected, and what we are doing to address it
  • Provide recommended steps you can take, if applicable
  • Report to authorities where legally required

11. Your Responsibilities & Legal Basis

Your responsibilities:

  • Ensure you have the legal right to share any data you provide to us
  • Remove customer contact/shipping/payment data from exports whenever possible
  • Obtain any necessary consents from your customers where applicable
  • Keep any account credentials and shared links secure

Our legal basis for processing (where applicable):

  • Contract performance: to deliver the services you request
  • Legitimate interest: to operate, secure, and improve the service
  • Legal obligation: tax/accounting/regulatory compliance
  • Consent: for optional processing (e.g., non-essential cookies), where required

12. Data Protection Contact

For privacy/data protection matters:
Name: Clayton Kappaz
Email: clayton@ecommerceprintprep.com
Role: Privacy Contact / Data Protection Contact

Questions About This Policy?
Email: clayton@ecommerceprintprep.com
WhatsApp: +55 11 985580068
Typical response time: within 48 business hours

By using our services, you acknowledge that you have read and understood this Privacy Policy.

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